Studio Policies

COVID-19

PLEASE NOTE that we have updated our studio policy during these challenging times and made changes to our hygiene policy.

HYGIENE POLICY

We continue to maintain high standards of hygiene in our studios, and we have now stepped up our routine as a result of Covid19 in line with local Covid-19 guidelines.

We want to take extra care of you!

 

  • We are maintaining our small personal training groups allowing for plenty of space between individuals.

  • We ensure that after each class all clients have disinfected the equipment they have used, in addition, we wash and disinfect the equipment.

  • We keep the studio clean as always

  • We keep very good hand hygiene and do not come too close to you

  • We smile to you from a distance.

  • We use single use towels to clean the equipment with.

  • Our instructors wear face masks during local restrictions and we ask you to observe our door signs on entering the studio in this respect.


What can you do?

  • It is essential that you use hand disinfectant as soon as you enter the studio, and before you clean your equipment. We are providing this free of charge.

  • Please out of respect for other members keep your distance at all times.

  • We ask you to clean your own equipment very well after use, also remember the poles on the Towers and anything else you have touched, handles, foot straps, balls and circles etc.

  • If you feel at all sick or unwell it is absolutely paramount that you stay home and stop all socialising. We now offer online classes so you can keep your routine

  • You stay home if you or yours have been quarantined

  • You follow the directions of your local health authority

 

MEMBERSHIP PACKAGES & PLANS

  • You can freeze your membership for 3 months with a Doctors certificate.

  • Monthly membership plans can be cancelled with either a Doctors certificate or unemployment certificate. Cancellation of a monthly membership plan is subject to a cancellation fee. The cancellation fee is 50% of the remaining payments up to the end of month 12.

  • Cancellation of a monthly membership after 12 months is subject to 1 calendar months notice in writing.

  • Our Packages have long durations

  • We maintain a no refunds policy

  • You are welcome to swap your package to another type, such as the online training.

  • Late cancellation of 24 hours does apply to all types of training.

  • If you become unwell during a class, stop immediately and leave the room when you feel able. We are happy to help if you need assistance.

  • Please do not visit the studio if you are unwell and follow the current local guidelines.

  • We do our upmost to ensure our classes can run. In the unfortunate event that we do not have an instructor the class will be cancelled.

MEMBERSHIP

ACCOUNT

  • Register on the WIX app to easily manage your bookings.

  • Purchases are personal and cannot be transferred.

 

ANNUAL TRAINING MEMBERSHIP

  • All new members are required to first take an intro package.

  • All clipp card purchases and some of our intro packages require you also purchase your training membership.

  • Some of our intro plans include two years training membership.

  • Our monthly subscriptions also include your training membership.

  • Training membership is a requirement of both our statutes and Malmo Kommun.

 

PURCHASE & CANCELLATION POLICY

 

 

PURCHASES

  • All purchases are personal and cannot be transferred.

  • We do not offer refunds.

  • We are however happy to transfer your purchase to another type of package.

  • Purchases are valid according to booking conditions and it is your responsibility to read the terms and conditions on purchase.

  • Your purchase is your acceptance to the terms and conditions of the plan or membership..

  • The course fee applies only to the course, with specific start & end date

  • Registration for our courses and classes is binding and the fee is only paid back on presentation of a medical certificate

 

PACKAGES

  • Freezing of the autogiro can only take place against presentation of a medical certificate and can be frozen for a maximum of 3 months.

  • Packages are valid for the periods as detailed at the time of purchase.

  • All exercise package clips are personal and not transferable.

CANCELLATION POLICY

​​

  • Cancellation must be made no later than 24 hours before the booked training. 

  • Non-cancelled times will be charged at full price. 

  • If an Instructor is sick or unable to arrive at the studio for your class, we will do our upmost to find an alternative instructor. In the event that we cannot, we do our best to re-schedule your class during the same week.

  • In the event that we may have to close the studio for a short time due to unforeseen circumstances or at short notice, we ask for your patience and consideration. 

  • We assure you we do our best to resume 'business as usual' as soon as we possibly can and try our best to schedule you in extra classes to get you back on track.

HOLIDAYS

  • Packages are not extended for your holidays

  • Packages are extended when the studio is closed.

  • If you are planning a vacation, we recommend taking extra classes both before and after in accordance with your alloted monthly classes.

  • Purchases are valid according to booking conditions.

  • Registration for our courses is binding and the fee is only paid back on presentation of a medical certificate

  • The course fee applies only to the course, with specific start & end date

​​

MISSED COURSE SESSIONS

  • Missed course sessions cannot be transferred to future courses.

  • We do not allow make up sessions if you miss a class.

 

 

 

 

STUDIO POLICY

 

STUDIO


In order to keep a nice studio environment for everyone please

  • Turn off your mobile

  • Go outside if you need to take a phone call

  • Wear clean clothes and socks out of respect for others in the studio

  • It can be necessary at times for safety to remove your socks, please ensure you have clean feet.

  • Wipe all equipment THOROUGHLY after use and hang up all springs and handles

  • Take off shoes outside studio

SAFETY POLICY

  • Please follow the teachers instructions & updated hygiene policy.

  • Please do not use any equipment without a qualified instructor present.

  • Consult your doctor or physical therapist before you start Pilates.

  • Please be aware of your comfort during class and inform us if you have any pain.

  • If you become unwell during a class, stop immediately and leave the room when you feel able.

  • Limhamn Pilates will not be held liable for any claims during or after your class in relation to your time in our studio. It is your responsibility to at all times be aware of your comfort, capacity, conditions and limitations.

  • By signing up for our classes, courses, workshops and events you agree to all our conditions.

HYGIENE POLICY

We have always maintained high standards of hygiene in our studios, but we have now stepped up our routine as a result of Covid19 in line with local Covid-19 guidelines.

We want to take extra care of you!

 

  • We are maintaining our small personal training groups allowing for plenty of space between individuals.

  • We ensure that after each class all clients have disinfected the equipment they have used, in addition, we wash and disinfect the equipment.

  • We keep the studio clean as always

  • We keep very good hand hygiene and do not come too close to you

  • We smile to you from a distance.

  • We use single use towels to clean the equipment with.


What can you do?

  • It is essential that you use hand disinfectant as soon as you enter the studio, and before you clean your equipment. We are providing this free of charge

  • We ask you to clean your own equipment very well after use, also remember the poles on the Towers and anything else you have touched, handles, foot straps, balls and circles etc.

  • If you feel at all sick or unwell it is absolutely paramount that you stay home and stop all socialising. We now offer online classes so you can keep your routine

  • You stay home if you or yours have been quarantined

  • You follow the directions of your local health authority

 
 
 
 

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© 2020 Limhamn Pilates.     Integritetspolicy        Studiopolicy