Studio Policies

COVID-19

PLEASE NOTE that we have updated our studio policy during these challenging times and made changes to our hygiene policy.

 

MEMBERSHIP PACKAGES & PLANS

  • AT THIS POINT IN TIME it will not be necessary to produce a Doctors certificate to freeze your package.

  • Our Packages have long durations

  • We maintain a no refunds policy

  • You are welcome to swap your package to another type, such as the online training.

  • Late cancellation of 24 hours does apply to Private & Semi-Private training.

  • Matwork Groups have a later cancellation of 4 hours - please sms us on 0737 526000 if you cancel betweek 24 and 7 hours before your class

  • If you become unwell during a class, stop immediately and leave the room when you feel able. We are happy to help if you need assistance.

MEMBERSHIP

ACCOUNT

  • Register on the WIX app to easily manage your bookings.

  • Purchases are personal and cannot be transferred.

 

ANNUAL TRAINING MEMBERSHIP

  • All new members are required to first take an intro package, here your first two years training membership fee is included.

  • If you do not join with the personal intro package your annual membership is payable after

  • This is a requirement of both our statutes and Malmo Kommun.

 

PURCHASE & CANCELLATION POLICY

 

 

PURCHASES

  • All purchases are personal and cannot be transferred.

  • We do not offer refunds.

  • We are however happy to transfer your purchase to another type of package.

  • Purchases are valid according to booking conditions.

  • The course fee applies only to the course, with specific start & end date

  • Registration for our courses and classes is binding and the fee is only paid back on presentation of a medical certificate

 

PACKAGES

  • Freezing of the autogiro can only take place against presentation of a medical certificate and can be frozen for a maximum of 3 months.

  • Packages are valid for the following periods - All Packages extended to 31 December during COVID-19​

    • 10  private: 12 months

    • 10  semi-private: 4 months

  • All exercise package clips are non-tranferable 

CANCELLATION POLICY

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  • Cancellation must be made no later than 24 hours before the booked training. (Limhamn studio 48 hours). 

  • Non-cancelled times will be charged at full price. 

  • Hyllie Sportcenter Studio: Late cancellation 24 hours 

  • Limhamn Studio: Late cancellation 48 hours.

  • If an Instructor is sick or unable to arrive at the studio for your class, we will do our upmost to find an alternative instructor. In the event that we cannot, we do our best to re-schedule your class during the same week.

  • In the event that we may have to close the studio for a short time due to unforeseen circumstances or at short notice, we ask for your patience and consideration. 

  • We assure you we do our best to resume 'business as usual' as soon as we possibly can and try our best to schedule you in extra classes to get you back on track.

HOLIDAYS

  • Packages are not extended for your holidays

  • Packages are extended when the studio is closed

  • Purchases are valid according to booking conditions.

  • Registration for our courses is binding and the fee is only paid back on presentation of a medical certificate

  • The course fee applies only to the course, with specific start & end date

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MISSED COURSE SESSIONS

  • Missed course sessions cannot be transferred to future courses.

  • We do not allow make up sessions if you miss a class.

 

 

 

 

STUDIO POLICY

 

STUDIO


In order to keep a nice studio environment for everyone please

  • Turn off your mobile

  • Go outside if you need to take a phone call

  • Wear clean clothes and socks out of respect for others in the studio

  • It can be necessary at times for safety to remove your socks, please ensure you have clean feet.

  • Wipe all equipment after use and hang up all springs and handles

  • Take off shoes outside studio

SAFETY POLICY

  • Please follow the teachers instructions & updated hygiene policy.

  • Please do not use any equipment without a qualified instructor present.

  • Consult your doctor or physical therapist before you start Pilates.

  • Please be aware of your comfort during class and inform us if you have any pain.

  • If you become unwell during a class, stop immediately and leave the room when you feel able.

  • Limhamn Pilates will not be held liable for any claims during or after your class in relation to your time in our studio. It is your responsibility to at all times be aware of your comfort, capacity, conditions and limitations.

  • By signing up for our classes, courses, workshops and events you agree to all our conditions.

HYGIENE POLICY

We have always maintained high standards of hygiene in our studios, but we have now stepped up our routine as a result of Covid19.

We want to take extra care of you!

 

  • We are maintaining our small personal training groups allowing for plenty of space between individuals.We are maintaining

  • We ensure that after each class all clients have disinfected the equipment they have used, in addition, we wash and disinfect the equipment daily

  • We keep the studio clean as always

  • We keep very good hand hygiene and do not come too close to you

  • We smile to you from a distance.

  • We change towels after each class


What can you do?

  • It is essential that you use hand disinfectant as soon as you enter the studio. We are providing this free of charge

  • We ask you to clean your own equipment very well after use, also remember the poles on the Towers and anything else you have touched, handles, foot straps, balls and circles etc.

  • If you feel at all sick or unwell it is absolutely paramount that you stay home and stop all socialising. We now offer online classes so you can keep your routine

  • You stay home if you or yours have been quarantined

  • You follow the directions of your local health authority

 
 
 
 

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